Shipping Policy — AETRENA

How do we handle your shipment?

We work with our logistics partners to prepare, ship and track your order. If delays occur during transit or customs processing, our team will monitor the situation and provide assistance.

What shipping options are available?

We offer free standard shipping on all our products. An insured shipping option with tracking is also available for €3.95.

Orders are processed from Monday to Saturday, excluding public holidays.

• Standard shipping: processing within 1–3 business days, with an estimated transit time of 6–12 business days after dispatch.

• Express shipping: processing within 1–2 business days, with an estimated transit time of 4–6 business days after dispatch. The price for this option is displayed at checkout.

The total estimated delivery time includes both processing and transit time.

Could there be additional charges?

Depending on the tax and customs arrangements applicable to your order, taxes or import duties may apply. Any additional charges payable by the customer must be disclosed before the purchase is completed.

How do I receive my tracking number?

Once your order has been dispatched, you will receive an email with your tracking number and a link to track your shipment. If you do not receive this information, please contact us at support@aetrena.com, quoting your order number.

Why are there no new tracking updates?

Tracking information is updated by the carrier, and there may be gaps between updates at different stages of the journey. If the stated delivery timeframe has passed, please contact us so we can investigate and find a solution.

Can I return my purchase?

You may request a return within 30 calendar days of receiving your order. Please refer to our Return and Refund Policy for the conditions, procedure, return address and applicable costs.

These terms do not limit your statutory rights.